How long does it take before I can see my samples of company logos?

The time we take to design the first set of your logo is only 24-48 hours.

How many changes may I ask for my company logo?

We aim to keep our customers satisfied and we will make changes/revisions until you agree to the company logo design. So, there are unlimited changes for your compnay logo.

What if I don't like any of initial logo designs?

We will make more company logos according to the package that you have chosen. Usually the clients approve of at least two of the logo design samples we provide and then we improve upon them.

But in any case you don't like the initial logo designs we will send you the second set of logo designs.

Can I give my own idea for the company logo?

Any idea that may help our designer create a logo to your satisfaction can be sent in once you have retained our services.

Can you redo my existing company logo?

Yes

Who keeps rights to the company logo design?

The rights of the logo chosen are given to the client while rights to the samples remain with E webcraft.

What if what your logo designers provide is not what I want and I demand a refund?

We do not provide a refund no matter what the circumstances. If you are not satisfied with the logo, we suggest you speak to a representative and discuss your revisions and ideas over the phone. We will even have a different designer make the new set of logos from a different perspective. E web craft aims to satisfy. All changes are made within 24-48 hours with the exception of weekends.

What color format do you provide the logos in?

We provide the logo in CMYK as well as PANTONE colors.

What are CMYK colors?

CMYK colors are used for off-set printing purposes. Prints include standard colored stationary etc.

What if I want my logo in RGB colors?

CMYK colors are convertible to RGB colors (also known as screen colors). However, when printing with RGB colors, the colors will not be accurate. Thus, they are best used for websites only.

What is the difference between a "redraw" and a "revisions"?

Revisions are changes made to your logo concepts with regards to color, size, font or building upon the design at hand. A redraw however, means designing a new set of logo concepts based on the feedback you provide us.

What does your satisfaction guarantee actually entail?

Terms and conditions apply to our 'satisfaction guarantee'. To be eligible for this guarantee you must have ordered at least a basic package. Further, you should not have utilized your redraws as per the package you have ordered.

Can you design an exact copy from your portfolio or someone else’s portfolio?

Unfortunately, E webcraft specializes in custom logo design. We do not use clip art and design logos that can be trademarked by our clients. We are adamant about protecting design rights of our clients. However, we would be happy to design a logo that is similar in style and “feel” as the designs that you like.